This policy outlines how Harmony Community Care Services (“HCCS”) uses and protects any personal information about you during the enquiries process.
The information we collect and use
When you submit an enquiry or contact form, or phone one of the numbers on our website, we will begin processing the personal data that you provide to us. We will also process any personal data that you provide to us during follow-up contact.
If you, or your relative, decide to use our services, your personal data will be processed in accordance with our Client Privacy Policy.
If you enter the recruitment process, your personal data will be processed in accordance with our Employee Privacy Policy.
How we use the information
If you, or your relative, are thinking about using our services, we will use the information you provide to source the appropriate care package.
If you are enquiring about working for HCCS, we will use the information to direct you to the appropriate information about recruitment.
If you have given us permission to contact you by email, we may follow up the initial contact with further emails about living in our care homes or working for HCCS. This is known as direct marketing. You can ask us to stop sending direct marketing materials at any time.
We will also use the information you supply to generate statistics. These statistics are used internally for management forecasting. Your identity will not be included when statistics are reported.
Who we share information with
We will share your personal information with agencies with statutory powers, such as regulators and the police if required.
Your information will also be shared with suppliers that process information on our behalf. We only share information with suppliers that have satisfied us that they will manage information properly.
Lawful basis for processing
Your consent is our lawful basis for processing personal data gathered through enquiries. You can withdraw your consent at any time by notifying us of your preference by email. If you withdraw your consent, your information will be removed from our lists and you will receive no further communications from us.
Automated decision-making
We do not undertake any automated decision-making. We often use computers to help us manage parts of our business, but a human will always make any decisions that have an impact on individuals.
How long we keep information
Your enquiry will stay live on our system until it is resolved because you have told us that you no longer wish to hear from us, you (or your relative) is receiving services or you have entered the recruitment process.
We will keep statistical information that does not identify you indefinitely.
Your rights
You have certain rights over your information. These are:
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- rights in relation to automated decision making and profiling.
You can find out more about your rights at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ (external site)
Amendments to our Privacy Policy
Harmony Community Care Services may amend this policy from time to time. All future updates will be contained within this page.
Queries or concerns
HCCS is the data controller for personal information processed by HCCS or processed on our behalf by other organisations. If you have a query or concern about how we use your information, you can speak to HCCS’s Data Protection Officer (care@harmonyccs.co.uk). You also have the right to refer the matter to the Information Commissioner’s Office (www.ico.org.uk).